1. Incorrect query password → It is case sensitive, and you cannot log in to this site with your order email address (this site does not have a login system)
  2. The email is in the trash → Try searching for the order number (the format is YYMMDD-XXXXXX)
  3. Payment amount does not match → Please pay strictly according to the USDT amount displayed on the page, which is the only proof of the order
  4. Wrong network selection → Only supports BSC (BEP20). Funds selected from other networks cannot be retrieved.
  5. More than 30 minutes → The order will be automatically closed. Please contact customer service to provide TXID for the paid amount.

If none of the above are true, send the order number to customer service and we will check it manually for you.